1. Introduction

Welcome to LaundryZone (“we”, “our”, “us”). These Terms of Service (“Terms”) govern your use of our website https://laundryzone.co.uk, mobile/online application, and related services (the “Service”).

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree, please do not use our Service.

2. Services Provided

LaundryZone provides online laundry, dry cleaning, ironing, and related delivery/collection services. Availability of services may vary by location.

3. User Accounts

You must be at least 18 years old to create an account.
You are responsible for maintaining the confidentiality of your login details.
You must provide accurate and up-to-date information.
You are responsible for all activities under your account.

4. Orders and Payments

By placing an order, you agree to pay the applicable fees as displayed.
Payments are processed securely via third-party providers (e.g., Stripe). We do not store full payment card details.
Orders are only confirmed once payment is successfully received.
Prices may be updated from time to time.

5. Collections and Deliveries

We will make reasonable efforts to collect and deliver laundry at the agreed times.
You must ensure that someone is available at the collection and delivery address.
If we are unable to deliver due to incorrect details or unavailability, additional charges may apply.

6. Care of Garments

We follow industry best practices to clean and handle garments. We are not responsible for:

Pre-existing damage, fading, or shrinkage.
Items without care labels.
“Loose items” left in clothing (e.g., money, jewellery, pens).

Maximum liability for any lost or damaged item will not exceed [X times] the cleaning cost of that item, subject to a maximum of £[insert cap].

7. User Responsibilities

You agree not to:

Use the Service for unlawful purposes.
Misuse, resell, or attempt to interfere with our systems.
Provide false or misleading information.

8. Cancellations and Refunds

Orders may be cancelled within [X hours] of placing the order, provided collection has not yet occurred.
Refunds will be processed to the original payment method within a reasonable timeframe.
Once garments are collected, refunds may be limited to circumstances required by law.

9. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages.
Our total liability shall not exceed the total fees paid by you for the service giving rise to the claim.

10. Intellectual Property

All content on our website/app (logos, text, graphics, software) is owned by LaundryZone or licensed to us. You may not copy, reproduce, or use our content without permission.

11. Termination

We may suspend or terminate your account if you breach these Terms or misuse our Service.

12. Governing Law

These Terms shall be governed by and construed under the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Terms

We may update these Terms from time to time. The latest version will always be available on our website.

14. Contact Us

For any questions about these Terms, please contact us:

LaundryZone Customer Support
📧 Email: support@laundryzone.co.uk
📍 Address: 39 Chalice Way, MK17 7EW

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